Privacy Policy Bilion4 – Our Commitment to Protecting Your Information

1. Introduction

Bilion4 ("we", "our platform") values the privacy of all members and users of our platform. This Privacy Policy is provided to explain openly and clearly how we handle your personal data, in line with industry best practices and applicable data protection requirements.

As an online Sports Betting and casino platform serving users in Malaysia, Bilion4 processes various types of personal data in the course of providing services to our members. This includes data you provide upon registration, data generated through your use of the platform, and in some cases, data received from legitimate third-party sources for identity verification purposes.

We are committed to ensuring that your personal data is always processed responsibly, transparently, and strictly for the stated purposes. The security and confidentiality of your information is a priority at Bilion4 that we will not compromise.

2. Personal Data We Collect

Bilion4 collects various types of personal data depending on how you interact with our platform. The main categories we collect are as follows:

Account Registration Data:

• Full name as stated on your MyKad or passport
• An active mobile number registered in your name
• A valid email address
• Date of birth for age verification
• Account password (stored in encrypted format — we are unable to view your original password)

Identity Verification Data (KYC):

• A copy of your Malaysian MyKad or passport for identity verification
• Proof of current address such as a utility bill or bank statement (if required)
• Bank account or eWallet details for payment method verification

Financial & Transaction Data:

• Records of deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks
• Withdrawal records and winnings payment history
• Betting history and casino gaming activity within the bilion4 platform
• Account balance and fund movements within your account

Technical & Usage Data:

• IP address of the device used to log in
• Device type, operating system, and web browser used
• Login records including time, date, and IP-based location
• Cookie data and tracking technologies as described in Section 9
• Gaming session information, including games played and session duration

3. How We Use Your Personal Data

The personal data we collect is used solely for the following purposes:

Account Management & Services:

• Creating and maintaining your bilion4 account
• Processing deposits and withdrawals securely through your preferred Malaysian payment method
• Settling Sports Betting wagers and casino winnings payouts
• Providing effective customer support whenever you contact us

Security & Fraud Prevention:

• Detect and prevent fraudulent activity, multi-account usage, and system exploitation
• Monitors unusual transactions to protect your financial security
• Verifying member identity to ensure only the legitimate account owner can access and use the account
• Meeting the KYC (Know Your Customer) requirements mandated for financial platform operations

Legal Compliance:

• Fulfil anti-money laundering (AML) compliance obligations
• Retain transaction records for the period prescribed by applicable legal requirements
• Comply with any lawful instructions from the relevant authorities when required

Service Improvement:

• Analysing usage patterns to improve the design and functionality of the bilion4 platform
• Personalising your experience by surfacing relevant games or promotions based on your preferences
• Conducting internal statistical research to improve service quality

Communication:

• Sending account-related notifications such as deposit confirmations, security alerts, and policy updates
• Keeping you informed about bilion4 promotions and exclusive offers (you may unsubscribe at any time)

4. Legal Basis for Data Processing

Bilion4 processes your personal data on valid legal grounds. Depending on the type of processing involved, the applicable bases are as follows:

• Contract Performance: Processing necessary to fulfil the service agreement between you and bilion4 – for example, processing deposits and withdrawals, settling bets, and managing your account.
• Legal Obligation: Processing necessary to comply with applicable laws, including KYC, AML, and financial record-keeping requirements.
• Legitimate Interests: Processing for the purposes of fraud prevention, platform security, and service quality improvement — where these interests do not override your fundamental rights.
• Consent: For marketing communications and the use of non-essential cookies, we rely on your consent, which may be withdrawn at any time.

5. Sharing Data with Third Parties

Bilion4 does not sell your personal data to any third party. We only share personal data in the following limited circumstances:

• Service Providers: We work with selected service providers including payment processors (Touch 'n Go, GrabPay, DuitNow, FPX, and others), hosting service providers, and casino game providers (Pragmatic Play, PG Soft, Evolution, and others). Data sharing is limited to what is necessary for them to perform their services, and all providers are bound by strict confidentiality agreements.
• Legal Requirements: bilion4 may disclose personal data to government authorities, law enforcement bodies, or regulatory authorities when required by Malaysian law or a valid court order.
• bilion4 Rights Protection: In situations where disclosure is necessary to protect Bilion4's legal rights, prevent fraud, or safeguard the safety of other members.
• With Your Consent: In any other situation, we will only share your data with your explicit consent.

6. Data Security Measures

Bilion4 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and Bilion4's servers is protected with industry-grade 256-bit SSL encryption — the same standard used by global financial institutions.
• Stored Data Encryption: Sensitive data such as financial information and identity verification documents is stored in encrypted format within our databases.
• Two-Factor Authentication (2FA): 2FA is available for all Bilion4 accounts, and we strongly encourage every member to enable it for an added layer of security.
• Internal Access Controls: Access to Bilion4 members' personal data within internal systems is restricted to staff who genuinely require it to carry out their duties, in accordance with the principle of least privilege.
• 24-Hour Security Monitoring: Bilion4's technical security team monitors the platform around the clock to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: We conduct periodic internal and independent security audits to identify and address any vulnerabilities within our systems.
• Data Backup: Member data is regularly backed up to secure locations to ensure service continuity in the event of a technical emergency.

While bilion4 takes all reasonable steps to protect your data, no system can be entirely free of risk. We encourage members to play an active role in keeping their accounts secure — use a strong password, never share your login credentials, and report any suspicious activity to us immediately.

7. Data Retention Period

Bilion4 retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law:

Once the retention period expires or the data is no longer required, bilion4 will securely delete or anonymise the relevant data in accordance with strict data disposal procedures.

8. Your Rights as a Data Subject

As a Bilion4 member, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@bilion4.com:

9. Cookies & Tracking Technologies

The Bilion4 platform uses cookies and similar tracking technologies to enhance the user experience and gather analytical information. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login, session verification, and security. Without them, the platform will not work properly. These cookies do not require your consent.
• Performance & Analytics Cookies: We use analytics cookies to understand how users interact with the platform — for example, the most visited pages, time spent in each section, and general navigation paths. This information is used in aggregated form and does not identify individual users.
• Functional Cookies: These cookies allow the platform to remember your preferences — such as language, display theme, and notification settings — so you do not have to reconfigure them each time you log in.
• Marketing Cookies: Where you have given your consent, we use cookies to display promotions and content that are more relevant to your gaming preferences within the Bilion4 platform.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling essential cookies may affect the functionality of the bilion4 platform.

10. Links to Other Websites

The bilion4 platform may contain links to game provider websites, service partners, or other information sources. Please note that:

• This Privacy Policy applies solely to the Bilion4 platform at https://bilion4.com and not to any third-party websites you may access through links within our platform.
• Bilion4 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit.
• Links to gaming provider websites such as Pragmatic Play, PG Soft, or Evolution for technical information purposes may be subject to the respective companies' privacy policies.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your data protection rights, you may reach Bilion4's data protection team through the following channels:

• Email: support@bilion4.com – include "Privacy Policy Inquiry" in the email subject line
• Live Chat: Available 24 hours a day, 7 days a week via the bilion4 platform
• WhatsApp: Malay-language support available every day including public holidays

Bilion4 is committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. We aim to respond to all written enquiries within 3 business days.